POS and extra sales
Extras are anything you sell besides the room: breakfast, parking, drinks, a tour. Set them up once in Settings > Extras & Services with their price and category. The same items are used in the POS, on bookings and, if you offer them, in the booking engine.
Sell at the POS
- Open POS in the menu.
- Pick items from the catalog to add them to the cart.
- Optionally link the sale to a booking: search by guest, booking ID or room. Leave it empty for a walk-in sale.
- Choose how the guest pays:
- Pay now: take the payment straight away.
- Add to reservation: the items go on the booking as not paid yet, to settle at check-out.
Add an extra to a booking
Open the booking and click Sell item on the Sales tab, or right-click the booking in the calendar.
The Sales tab lists every item with when it was sold, who sold it, the amount and its status: Paid, Not paid, Returned or Refunded. Extras guests added in the booking engine are listed here too.
To take payment for extras, click Take payment and choose Extra sales. See Payments.
Return an item
On the Sales tab, open the item's menu and choose Return item. A paid item is refunded to the original payment method.
Who can do this
Access to the POS and changing item prices there are separate permissions. See Staff accounts.