POS and extra sales

Updated October 29, 2026

Extras are anything you sell besides the room: breakfast, parking, drinks, a yoga class, an airport transfer. You add each item once, and the same list is used in the POS, on bookings and, if you choose, in the booking engine.

Add an extra item

Go to Settings > Extras & Services.
Click Add item.
Fill in the item:
- Name: what your team sees in the POS and on the booking, for example "Breakfast" or "Sunset kayak tour".
- Description: optional, a short line for your team.
- Category: groups items in the POS and in the reports, and sets the tax rate (see below).
- Charge type: how the quantity is counted (see the table below).
- Prices: the price in your main currency. If you use extra currencies, a price shown in grey is converted live from the main price. Type over it to set your own price in that currency.
- Active: only active items are shown in the POS.
Save.

Charge types

Charge type	How the quantity is set	Good for
Per item	1, change it in the cart	Drinks, snacks, a bike rental
Per person	Number of guests on the booking	A welcome dinner, a guided tour
Per person per day	Guests x nights	Breakfast, half board
Per day	Number of nights	Parking, a pet fee

When you sell to a booking, the POS fills in the quantity from the booking's guests and nights. For a walk-in sale it starts at 1. You can always change it in the cart.

Categories and tax

Categories are listed in the Categories panel next to the items. Click + to add one, with a Name and a Tax rate. The tax rate is applied to every item in the category, so put items with a different VAT rate in separate categories, for example "Food" and "Alcohol".

Your extras categories also appear in the financial categories, so transactions from the POS are sorted the same way in your finances.

Sell an item in the booking engine

To let guests add an item while they book online, go to Settings > Booking Engine > Extra sale items, switch on Offered in booking engine and optionally click Customize to set a guest facing Display name, Description and Photos. The item itself (price, charge type) is still edited in Extras & Services.

Hide or delete an item

Open the item's menu in the list. Deactivate hides it from the POS but keeps it in past sales and reports, which is the safe choice for seasonal items like a summer boat trip. Delete removes it from the list for good.

Sell at the POS

Open POS in the menu.
Find the items: search by name or pick a category. If you use more than one currency, choose the currency of the sale next to the search.
Click an item to add it to the cart. Click it again or use + and - to change the quantity.
Optionally link the sale to a booking: under Guest, search by guest name, booking ID or room. Leave it empty for a walk-in sale.
Check the Delivery date: the day the guest gets the item. It is today by default. Change it for a breakfast tomorrow or a tour on Saturday, because the extra sales report lists sales by this date.
Pick the Account the money goes to, for example "Cash" or "Card terminal".
Optionally add a Note (see Notes on a sale).
Finish the sale:
- Sell: the guest pays now. A walk-in sale is always paid now.
- Add to reservation: only with a booking. The items go on the booking as Not paid, to settle at check-out.

If your role allows it, click the pencil next to a line in the cart to change its price for this sale only, for example a staff discount or a free coffee. A sale with a total of 0 needs no account.

Add an extra to a booking

Open the booking and click Sell item on the Sales tab, or right-click the booking in the calendar and choose Sell item. The POS opens already linked to the booking ("Selling to ..."), so you only pick the items, check the delivery date and click Sell or Add to reservation. Click Add note to write a note.

The Sales tab lists every item with when it was sold, who sold it, the amount, the note and its status: Paid, Not paid, Returned or Refunded. Extras guests added in the booking engine are listed here too.

To take payment for extras added to the reservation, click Take payment and choose Extra sales. See Payments.

Notes on a sale

Every sale has an optional Note of up to 1000 characters. It is for your team: it is shown under the item on the booking's Sales tab and in the Note column of the extra sales report, and it is included when you export the report.

Use it for anything the person delivering the item needs to know:

Breakfast: "Gluten free", "Room service at 8:00", "Packed breakfast, early flight".
Classes and tours: "Beginner", "Mat needed", "Group of 4, pick up at reception 9:30".
Transfers: flight number, arrival time, number of bags.
Walk-in sales: the guest's name or phone, since a walk-in sale has no booking.
Price changes: why the price was lowered, so the manager sees it in the report.

To add or change a note later, open the sale's menu and choose Edit.

Tips for notes

Write the note in the same way each time, for example always start with the time ("8:00, room service"). The report can be sorted by the Note column, so similar notes end up together.
Keep guest preferences that apply to the whole stay on the booking, and notes about one delivery on the sale.
Put the important part first. Long notes are cut in the report table, and the full text is shown when you point at it or in the export.

Edit, return or delete a sale

Each sale has a menu on the booking's Sales tab and in the extra sales report:

Edit: change the quantity, unit price, delivery date, note and, for a paid sale, the account. Quantity and price are locked once the sale is on an invoice or partly returned. Return it instead.
Return item: takes the item back, all of it or part (Quantity to return). A paid item is refunded from the account you choose. If the sale is on an invoice, you also need a credit note. See Invoices.
Delete: only on the day of the sale, for an item rung up by mistake. The payment is deleted with it.

Extra sales report

Go to Reports > Extra sales. The report shows every extra by its delivery date, walk-in sales included, so you can use it both as a work list for your team and as a revenue report.

Pick the dates and filters

Range: pick Today or Tomorrow for a daily list, or Last 7 days, This month, Last month or your own dates for a revenue overview.
Items and Categories: show only some items, for example only "Breakfast" or only the "Tours" category.
Tags: show only extras of bookings with a tag, for example "Group" or "VIP". Walk-in sales have no booking, so they are left out when you filter by tag.

Your filters are remembered, so the next time you open the report it is set up the same way.

Summary and Sales views

Summary: totals for the range (Extras revenue, Items sold, Returned, Refunded) and the tables By category and By item, with quantity, revenue and share of extras revenue. Use it to see what sells and for your accountant.
Sales: Each sale on its own line, with delivery date, when it was sold, booking, guest, item, category, quantity, amount and note. Click a line to open the booking. Use this view for lists.

Export or print a list

Click Export above a table to download it as Excel or CSV, exactly as it is on screen, with your filters and sorting. Click the printer icon to print the page.

What you can make with it

You need	Set the report to
Breakfast list for the kitchen	Tomorrow, item "Breakfast", Sales view. Print it or send the export.
Who is booked on a class or tour	The day of the class, item "Yoga class", Sales view. The Guest and Note columns are your attendance list.
Transfers for the week	Your own dates for the next 7 days, category "Transfers", Sales view, sorted by Delivery date.
Parking or late check-out today	Today, the item, Sales view.
Monthly revenue from extras	Last month, Summary view, export By category for your accountant.
Best sellers	This month, Summary view, sort By item by Revenue.
Extras sold to groups	Tags filter set to your group tag, Summary view.

Tips for the report

A sale has one delivery date. For a daily list (breakfast each morning, a class on a set day), sell the item with the date it is delivered. For a breakfast charged Per person per day for the whole stay, set the delivery date to the first morning and add a note with the dates if the kitchen plans day by day.
Set up separate items for things that are prepared or booked separately, for example "Breakfast" and "Packed breakfast", or "Yoga class Monday" and "Yoga class Thursday". Each one then gets its own line in the item filter.
Print the next day's lists in the evening, so the kitchen or the guide knows the numbers before the shift starts.
Check Returned and Refunded in the Summary view at the end of the month to spot items that are often taken back.

Who can do this

Access to the POS and changing item prices there are separate permissions. Only staff with POS access can edit or return sales from the report. See Staff accounts.